Internet Customer Solutions, Inc

Types of Support

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The types of support are described in general at https://www.acumatica.com/blog/guide-to-acumatica-customer-service-support/

 

Details and access to the types of support are as follows:

• Tier 1 support by

  • Internet Customer Solutions which has its own customer portal using the Acumatica ERP CRM software

  • https://community.acumatica.com/

  • https://www.augforums.com/

• Tier 2 support by Acumatica Tech Support Center

  • First year over the phone tech support with Acumatica Tech Support group is free

    • Support cases can be submitted via your customer portal which is part of https://community.acumatica.com/

  • Tech support plans with Acumatica

    • Depending on the urgency, different plans can be chosen at a subscription fee

• Very technical/developer online support is available. It is very active and monitored by Acumatica technical support people

  • Go here: https://stackoverflow.com/questions/tagged/acumatica

• Casual technical support

  • LinkedIN Acumatica User Group discussion forum for customers

    • It is a LinkedIn.com group sponsored by Acumatica. You have sign in with your linkedin.com user id and password.

    • Go here: https://www.linkedin.com/groups/4544663

  • LinkedIN Acumatica User Group discussion forum for partners but public

    • Go here: https://www.linkedin.com/groups/2330111

• The Acumatica User Group (AUG) portal sponsored by active Acumatica ERP users

  • You can sign up for free, and you can opt to get notifications. Strongly recommended.

  • Go here: https://community.acumatica.com/groups

• The Acumatica Developer Network site

  • Go here: https://adn.acumatica.com/

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